Refund Policy

Failed renders: automatic, no ticket

If a render fails — a server error, a model timeout, or a stop by safety moderation — the credits are returned to your balance automatically, whatever resolution and length you chose. You do not need to ask. They appear in the counter next to your account, and the failed attempt shows as failed in My Videos.

This covers renders only. The in-browser photo check is free and there is nothing to refund.

Unused packs: 7 days

If you bought a pack and have rendered nothing from it, email hello@bulin47.website within 7 days of purchase and we refund the full amount to the original payment method.

Packs already used

Once credits from a pack have been spent on a completed render, the pack is not refundable. Credits you have not spent remain in your balance and never expire.

A render that finished but looks wrong

Faces swapped onto fast motion are not perfect, and likeness varies with the photo. If a finished video is broken in a way that is our fault — a corrupted file, a swap that failed to apply, an obviously wrong person — write to us with the account email. We will re-render it, or refund the credits' share of the price, at our discretion.

We cannot refund a render because the likeness was not what you hoped for from a photo that was dark, blurry, at an angle or wearing sunglasses; the how-to guide explains what a good photo is.

How refunds are paid

Refunds go back to the original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.